Frequently Asked Questions

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To rent a property, you need to complete an application form, provide proof of income (typically 3x the monthly rent), pass a background check, and provide references. Additional documentation may be required depending on the property. 

The application process usually takes 2-3 business days, depending on the completeness of your application and the speed of reference responses. 

Yes, there is a non-refundable application fee of $75.00 per applicant, which covers the cost of the background and credit checks. 

The security deposit is typically equal to one month's rent and is due at the lease signing. It will be returned at the end of the lease, minus any deductions for damages or unpaid rent. 

Rent must be paid through an automatic bank transfer. Instructions for setting up the transfer will be provided upon lease signing. 

Rent is due on the 1st of each month. If payment is not received by the 5th, a late fee of $50.00 will be applied. Additional fees may be charged if rent remains unpaid beyond the due date. 

Utilities vary by property. Some rentals include certain utilities like water or trash removal, while others require tenants to pay for all utilities. Check your lease agreement for specific details. 

Our standard lease term is 12 months, but we may offer shorter or longer lease options depending on the property. Please inquire during your application. 

Yes, you can renew your lease, and we'll notify you 60 days before your lease ends with renewal options. Please contact us if you are interested in renewing. 

Maintenance requests can be submitted via our dedicated email at [your email address]. For emergencies (like leaks or no heat), please call our emergency maintenance line immediately at (205) 538-1348.

 Non-emergency maintenance requests are typically addressed within 48-72 hours. Emergency repairs are prioritized and handled as quickly as possible. 

You must get written permission before making any changes to the property, including painting, installing fixtures, or making structural changes. Unauthorized changes may result in fees or forfeiture of the security deposit. 

Our pet policy varies by property. Some units are pet-friendly with an additional pet deposit and monthly pet fee, while others do not allow pets. Please review the pet policy before applying. 

If you need to move out early, please notify us as soon as possible. You may be responsible for paying a lease termination fee and/or rent until a new tenant is found. Refer to your lease for details. 

On move-in day, we'll provide a move-in checklist for you to document any existing issues. For move-out, you’ll need to schedule a walkthrough with our team to assess the property's condition. 

To receive your security deposit back, ensure the property is in the same condition as when you moved in, minus normal wear and tear. Any damages, cleaning fees, or unpaid rent will be deducted from the deposit. 

We ask all tenants to respect their neighbors by keeping noise to a reasonable level, especially during late hours. Violation of noise policies may result in warnings or fines. 

Subletting is not allowed unless expressly permitted in your lease. Unauthorized subletting is a violation of the lease agreement and could result in lease termination. 

If you lose your keys, contact us immediately. We can provide a replacement key for a fee. In some cases, a lock change may be necessary, and the cost will be your responsibility. 

If you have an issue with a neighbor, please try to address it directly and politely first. If the problem persists, contact our office, and we will mediate if necessary. 

You can add temporary decorations, but permanent changes require approval. Avoid drilling holes or making modifications without written consent to avoid damage fees. 

Report any pest issues immediately through our tenant portal. We take pest control seriously and will schedule an inspection or treatment as needed. 

Renters insurance is required for all tenants. It covers your personal belongings and liability in case of accidents. Proof of insurance must be provided before move-in. 

Breaking the lease may result in a lease termination fee and could affect your security deposit. You may also be responsible for covering rent until a new tenant is secured. Refer to your lease for details. 

You can contact us through our tenant portal, via email at [your email address], or by phone at [your phone number]. For emergencies, please use the designated emergency contact number provided in your lease.